Abu Dhabi UAE: The utilization of generative artificial intelligence (AI), presents a
significant opportunity to enhance efficiency in government operations.
 
Based on its key role in enabling digital transformation in the UAE, the Telecommunications and Digital Government Regulatory Authority (TDRA) has unveiled the second phase of the “U Ask” platform, the virtual assistant available on the unified digital portal U.ae. In this phase, the implementation of generative AI is extended to government portals in alignment with the updated version of the Unified Design Language System (DLS). This development follows the remarkable success of the “U Ask” platform on U.ae, where it played a significant role
in enhancing the overall user experience, and providing users with prompt and precise
information regarding government services and policies in the UAE.
 

Eng. Majed Sutaln Al Mesmar, TDRA Director General, emphasized the significance leveraging the expansive opportunities offered by generative AI to enhance government services. He said:

“It contributes to elevating customer satisfaction in alignment with the directives of our wise
leadership, where placing the customer at the forefront is a top priority. TDRA has been a
pioneer in implementing this technology, and we are committed to extending this experience. This aligns with our strategic role as enabler of digital transformation and a supporter of government entities in adopting the highest standards of digital maturity. We thank the government
entities collaborating with TDRA in adopting
cutting-edge technologies, such as generative AI.
We reiterate our readiness and eagerness to
consistently collaborate with them to realize the
‘We the UAE 2031’ vision, which stipulates the
establishment of Forward Ecosystem, and in line
with the wise leadership directives that people’s
happiness is the central emphasis of governmental
efforts

The integration aligns seamlessly with DLS 2.0, serving as a comprehensive framework for all
federal government entities to plan and organize content efficiently on their websites. This ensures consistency, optimization, and accessibility across the entire spectrum of federal government websites. With this integration, federal government entities can leverage U Ask to add an extra layer of innovation to their portals, providing customers with a more engaging and efficient user experience.

U Ask uses generative AI and answers questions related to government services in conversational form, allowing seamless integration on any government portal using the DLS version 2.0. It leverages the capabilities of the AI stack on FEDnet Sovereign Cloud. U Ask has effectively instigated a positive transformation in how users engage with the official portal of the UAE Government (U.ae). It is anticipated that this positive impact will extend to users of other government websites
 

Mohammad Al Zarooni, TDRA Deputy Director
General for Information and Digital Government
Sector

U Ask supports multilingual conversations with over 57 languages, fostering inclusivity and accessibility. Users can effortlessly engage in conversations with U Ask in their preferred
language by either typing or using voice commands. The ability to use voice commands add
a layer of convenience and accessibility for a hands-free and natural engagement experience.
 
The “U Ask” platform on every government website provides answers to questions for which
answers are available on the respective website, pertaining solely to the information accessible
within it. It does not just answer queries; it anticipates user needs, providing intelligent
suggestions for the questions that may follow, making interactions more intuitive, efficient,
conversational and user-friendly.
 
U Ask won Gartner Eye on Innovation Awards for Governments 2023